Terms and Conditions
Welcome to CHAAYA BY SURBHI KAPOOR! By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before making a purchase or using our services.

1. General
These Terms and Conditions apply to all users of the website located in New Zealand.
By using our website, you confirm your acceptance of these terms and agree to abide by them.
We reserve the right to modify these terms at any time. Changes will be effective upon posting on the website.

'2. Eligibility
You must be at least 18 years old or have the consent of a parent or guardian to use this website and make purchases.
You agree to provide accurate, complete, and current information during registration or checkout.

3. Product Information and Pricing
We strive to provide accurate product descriptions and pricing. However, slight variations may occur due to display settings or manufacturing processes.
All prices are in New Zealand Dollars (NZD) and include GST unless stated otherwise.
Prices and availability are subject to change without prior notice.

4. Orders and Payments
By placing an order, you agree to provide valid payment and billing details.
We accept major payment methods, including credit/debit cards and online payment options.
Orders are subject to acceptance and availability. We reserve the right to refuse or cancel orders for any reason, including errors in pricing or stock unavailability.

5. Shipping and Delivery
We ship across New Zealand and offer delivery through reliable courier services.
Shipping fees and estimated delivery times are outlined in our Shipping Policy.
We are not responsible for delays caused by external factors, including weather, customs, or courier issues.

6. Returns and Refunds
We accept returns only for verified manufacturing defects, as detailed in our Return Policy.
If approved, refunds will be issued within 7–10 business days via the original payment method.
Please contact us with photographic and video evidence within 48 hours of receiving the product for any defect-related claims.

7. Consumer Rights in New Zealand
This policy complies with the New Zealand Consumer Guarantees Act (CGA) and the Fair Trading Act:

You are entitled to a replacement or refund for major defects.
For minor issues, we will repair or replace the product where reasonable.
Products damaged due to misuse, wear and tear, or improper care are not covered under these guarantees.

8. Intellectual Property
All content, including text, images, and logos, is the intellectual property of CHAAYA BY SURBHI KAPOOR.
Unauthorized reproduction, distribution, or modification of any material is strictly prohibited.

9. Prohibited Activities
You agree not to:
Use the website for unlawful or fraudulent purposes.
Disrupt or interfere with the website’s functionality or security.
Attempt to gain unauthorized access to our systems or data.

10. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the maximum extent permitted under New Zealand law.

11. Governing Law
These Terms and Conditions are governed by the laws of New Zealand.
Any disputes will be resolved under the jurisdiction of the courts of New Zealand.

12. Contact Us
If you have questions or concerns regarding these Terms and Conditions, please contact us:

Email: Chaayabysurbhi@gmail.com
Phone: +44(0)7342194462
Address: 3 Harriet Mews, Leigh Place, Welling, London, DA16 3JJ
By using this website, you confirm your acceptance of these Terms and Conditions. Thank you for choosing CHAAYA BY SURBHI KAPOOR for your fashion needs!