Return Policy

At CHAAYA BY SURBHI KAPOOR, we strive to provide high-quality products and a seamless shopping experience. However, we understand that issues may arise. Please read our return policy carefully:

1. No Returns on General Purchases
We do not offer returns or exchanges on products unless they have a verified manufacturing defect. Please ensure you review the product details and specifications before making a purchase.

2. Return Eligibility for Manufacturing Defects
If you believe your item has a manufacturing defect, follow these steps:

Contact us within 48 hours of receiving the product.
Provide clear photos and a detailed video highlighting the defect.
Send the evidence to [insert email address] or contact us via [insert phone number].
Once we receive and validate your claim, we will notify you of the next steps. If the defect is genuine, we will accept the return and arrange for a replacement or refund as applicable.

3. Conditions for Return
For a return to be accepted:

The product must be unused and in its original packaging.
Tags, labels, and any accompanying accessories must be intact.
4. Non-Returnable Items
The following items are not eligible for return:

Products damaged due to misuse, improper care, or normal wear and tear.
Custom-made or personalized items.
5. Return Process
Once a return is approved:

We will guide you on how to send the product back.
The product must reach us within 7 days of approval.
6. Refunds
Approved refunds will be processed within 7–10 business days after we receive and inspect the returned product. Refunds will be issued via the original payment method.

7. Contact Us
For any queries about your purchase or return, please contact us:

Email: Chaayabysurbhi@gmail.com
Phone: +44(0)7342194462We appreciate your understanding and cooperation. Thank you for choosing CHAAYA BY SURBHI KAPOOR for your fashion needs.