Shipping Policy

At CHAAYA BY SURBHI KAPOOR, we are committed to delivering your orders promptly and securely. Please review our shipping policy for details on processing times, shipping options, and delivery timelines.

1. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.

2. Shipping Locations
We ship across New Zealand and selected international locations.
Shipping availability and charges may vary based on your location.

3. Delivery Timelines
Domestic orders: Delivered within 3–7 business days after dispatch.
International orders: Delivered within 7–15 business days, depending on the destination.
Please note that delivery times may be affected by public holidays, weather conditions, or unforeseen delays.

4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before confirming your order.
Free shipping is available for orders over a certain value (as per ongoing promotions).

5. Order Tracking
Once your order is shipped, you will receive an email or SMS with a tracking number and instructions to track your package.

6. Undelivered or Delayed Orders
If your order is delayed or undelivered, please contact us at [insert email address] or [insert phone number], and we will assist in resolving the issue.

7. Damaged or Lost Shipments
If your package arrives damaged, please notify us within 24 hours of delivery with photos of the damaged product and packaging.
For lost shipments, we will coordinate with the courier service to resolve the matter.

8. International Shipping
Customs duties, taxes, or additional charges for international orders will be the responsibility of the customer.
Please check your local customs policies before placing an order.

9. Contact Us
For questions regarding your order or our shipping policy, please contact us:

Email: Chaayabysurbhi@gmail.com
Phone: +44(0)7342194462
We aim to provide a smooth and reliable shipping experience for all our customers. Thank you for choosing CHAAYA BY SURBHI KAPOOR!